Do you or someone you know need help or assistance with finances or support with shopping or collecting medications throughout the COVID-19 crisis? a dedicated team has been set up to help. Please click the following links OR contact the telephone numbers below.
Call: 01942 489018
form https://www.wigan.gov.uk/Resident/Crime-Emergencies/Forms/Self-isolation-welfare-support.aspx or telephone 01942489019
Shakespeare Surgery has recently been involved with the National Diabetic Prevention Program (NDPP) Evidence based lifestyle and well-being program to assist patients with Diabetes prevention, weight management, smoking cessation, Health Trainers, NHS Health Checks, alcohol harm reduction, increasing physical activity, exercise on referral and health promotion.
We are currently working with Health First to promote the uptake of NHS health checks offered to our patients in practice. If you would like more information please get in touch with us.
The practice team has taken part in a survey for improving services and support for our young carers, we will publish the results and improvements ASAP.
Shakespeare have received a "SPECIAL THANK YOU" from the RCGP (Royal College of General Practitioners) for our hard work and dedication to training the future Doctors! we have also received a GOLD award from Manchester University for the teaching of medical students. Well done to all the team!
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
Congratulations to our practice manager on completing the following courses and has now received the badges of recognition for:
- Sepsis Spotter
- Dementia Friendly
- Cancer Care Champion
- Hand Hygiene
- SWAN NETWORK of practices NEWSLETTER SWAN NETWORK NEWSLETTER *SWAN - South Wigan & Ashton North)
- PLEASE CLICK THE LINK FOR INFOMRATION & ADVICE REGARDING CORONAVIRUS LATEST ADVICE & GUIDANCE
Update to GDPR
What is the GPDfPR?
The General Practice Data for Planning and Research data collection will help the NHS to improve health and care services for everyone.
For example, patient data can help the NHS to:
- Monitor the long-term safety and effectiveness of care.
- Plan how to deliver better health and care services.
- Prevent the spread of infectious diseases.
- Identify new treatments and medicines through health research.
the GPDfPR service will also help to support:
Research the long-term impact of coronavirus on the population - There is a lot about coronavirus that we do not know, including the long-term health impacts. Patient data from GP medical records will be very important in the coming months and years, as scientists analyse and understand the impact of the virus on human health.
Analyse healthcare inequalities. example, to understand how people of different ethnicities access healthcare and how the outcomes of particular groups compare to the rest of the population. This will help the NHS to assess healthcare inequalities and make any necessary changes to its services.
Research and develop cures for serious illnesses. Researchers have previously used patient data from GP medical records to show that there was no association between the measles, mumps and rubella vaccine and the development of autism; to confirm the safety of the meningococcal group B vaccine; and to investigate whether certain medications increase the risk of cancer.
If any patient wishes to opt out of this please use the link below and follow the instructions.
General Practice Data for Planning and Research: NHS Digital Transparency Notice - NHS Digital
Fair Processing Notice
How we use your personal information
This fair processing notice explains why the practice collects information about you and how that information may be used.
The health care professionals who provide you with care maintain records about your health and any treatment or care you have received previously (e.g. Hospital, GP Surgery, Walk-in clinic, etc.).These records help to provide you with the best possible healthcare.
NHS health records may be electronic, on paper or a mixture of both, and we use a combination of working practices and technology to ensure that your information is kept confidential and secure. Records which this GP Practice hold about you may include the following information;
- Details about you, such as your address, legal representative, emergency contact details
- Any contact the surgery has had with you, such as appointments, clinic visits, emergency appointments, etc.
- Notes and reports about your health
- Details about your treatment and care
- Results of investigations such as laboratory tests, x-rays etc
- Relevant information from other health professionals, relatives or those who care for you
Your records will be retained in accordance with the NHS Code of Practice for Records Management
To ensure you receive the best possible care, your records are used to facilitate the care you receive. Information held about you may be used to help protect the health of the public and to help us manage the NHS. Information may be used within the GP practice for clinical audit to monitor the quality of the service provided.
Some of this information will be held centrally and used for statistical purposes. Where we do this, we take strict measures to ensure that individual patients cannot be identified.
Sometimes your information may be requested to be used for research purposes – the surgery will always gain your consent before releasing the information for this purpose.
How do we maintain the confidentiality of your records?
We are committed to protecting your privacy and will only use information collected lawfully in accordance with:
- Data Protection Act 1998
- Human Rights Act 1998
- Common Law Duty of Confidentiality
- Health and Social Care Act 2012
- NHS Codes of Confidentiality and Information Security
- Information: To Share or Not to Share Review (click here to read further information about this)
Every member of staff who works for the Practice or another NHS organisation has a legal obligation to keep information about you confidential.
We will only ever use or pass on information about you if others involved in your care have a genuine need for it. We will not disclose your information to any 3rd party without your permission unless there are exceptional circumstances (i.e. life or death situations), where the law requires information to be passed on for example Child/Adult Protection and Serious Criminal Activity.
Who are our partner organisations?
We may also have to share your information, subject to strict agreements on how it will be used, with the following organisations or receive information from the following organisations:-
- NHS Trusts / Foundation Trusts
- NHS Commissioning Support Units
- Independent Contractors such as dentists, opticians, pharmacists
- Private Sector Providers
- Voluntary Sector Providers
- Ambulance Trusts
- Clinical Commissioning Groups
- Social Care Services
- NHS Digital
- Local Authorities
- Education Services
- Fire and Rescue Services
- Police & Judicial Services
- Other ‘data processors’ which you will be informed of
You will be informed who your data will be shared with and in some cases asked for explicit consent for this happen when this is required.
We may also use external companies to process personal information, such as for archiving purposes. These companies are bound by contractual agreements to ensure information is kept confidential and secure.
Access to personal information
You have a right under the Data Protection Act to request access to view or to obtain copies of what information the surgery holds about you and to have it amended should it be inaccurate. In order to request this, you need to do the following:
- Your request must be made in writing to the GP - for information from the hospital you should write direct to them
- There may be a charge to have a printed copy of the information held about you
- We are required to respond to you within 40 days
- You will need to give adequate information (for example full name, address, date of birth, NHS number and details of your request) so that your identity can be verified and your records located
Objections / Complaints
Should you have any concerns about how your information is managed at the GP, please contact the Practice Manager. If you are still unhappy following a review by the GP practice, you can then complain to the Information Commissioners Office (ICO) via their website (www.ico.org.uk).
Change of Details
It is important that you tell the person treating you if any of your details such as your name or address have changed or if any of your details such as date of birth is incorrect in order for this to be amended. You have a responsibility to inform us of any changes so our records are accurate and up to date for you.
The Data Protection Act 1998 requires organisations to register a notification with the Information Commissioner to describe the purposes for which they process personal and sensitive information.
This information is publicly available on the Information Commissioners Office website www.ico.org.uk
The practice is registered with the Information Commissioners Office (ICO).
Who is the Data Controller?
The Data Controller, responsible for keeping your information secure and confidential is:
WORSLEY MESNES HEALTH CENTRE
Average (mean) earnings per GP in 2015/16= £41,498 per annum
Number of GPs in practice in 2015/16 = 4
This includes: 3 part time partners
1 part time salaried GP
These numbers probably don’t mean that much to most people but these are the figures we have to publish.
Another possibly more meaningful figure is how much the surgery gets paid to provide a year of care to a patient.
For Shakespeare Surgery we receive £122.63 per patient per year from the NHS. This works out at just over 47 pence per day per patient for services during a typical 5 day working week, or £2.35 per week
If you were spending your money on other things in life what else might you buy?
· £122 is the cost of GP medical care for you for one whole year
· £120 is the price of the cheapest Sim only phone contract
· £190 is the cheapest season ticket to Wigan Warriors
· £221 is the cost of getting the Daily Mail† Monday to Saturday
· £156 is the cost of a pint of beer once a week
· £264 is the cost of a basic Sky TV package
· £348 is the average cost to insure your dog
· £513.80 is the equivalent cost of private GP cover from BUPA at £70 per consultation
£122.63 is for all the care we give to one of our patients for one year. It includes paying for all our doctors, our nurse, our health care assistant, our manager, our receptionists, the administration costs of running our surgery building, buying and maintaining our equipment, training our staff including medical students and registrars as well as paying for some of the drugs that we use in surgery such as some vaccinations. For this patients can attend the Surgery any day Monday to Friday as often as is clinically needed.
Each year as a surgery we offer over 17,000 GP appointments, over 4,300 nurse appointments and over 750 health care assistant appointments.
On average each patient will need over 7 appointments per year. Many more poorly or vulnerable people see us considerably more than seven times per year. However even at the average number this means the NHS pays the surgery £16.68 for each appointment.
Our feedback from patients remains very high and in the latest national Patient Survey, as reported in the Wigan Observer, we were the 4th best practice (http://www.wigantoday.net/news/revealed-wigan-s-best-and-worst-gp-surgeries-as-rated-by-you-1-7803254) in Wigan with 90.7% of patients rating us as good or better. Last year we were also rated as “good” by the CQC for the services we offer.
We hope this shows in a slightly more meaningful manner what the average income figures for GPs mean and what you receive for this money.
We are grateful for your ongoing support and trust in what are difficult times in the NHS over the last year. We look forwards to the coming year where we will continue to work with all our patients and help them get the best possible care.
Have a look at our NEW practice NEWSLETTER SUMMER 2019
Please follow the link to our CQC inspection report: